F.A.Q
Frequently Asked Questions (FAQ)
General Questions
Q: What is Zestque Store?
A: Zestque Store is an online marketplace offering a wide range of products, including apparel, accessories, home goods, and more, all curated to bring zest and style into your life.
Q: How can I contact Zestque Store?
A: You can reach us via email at support@zestque.store or through our contact form on the website.
Orders and Shipping
Q: How do I place an order?
A: Browse our products, select the items you wish to purchase, add them to your cart, and follow the checkout process to complete your order.
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express) and PayPal.
Q: How long will it take to receive my order?
A: Orders are typically processed within 1-2 business days. Shipping times vary depending on your location, but most orders arrive within 5-7 business days.
Q: Do you ship internationally?
A: No, we currently do not offer international shipping. Returns and Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of purchase. Items must be unused, in their original condition, and in the original packaging. Please visit our Returns page for more details.
Q: How do I return an item?
A: To initiate a return, please contact our customer service team at support@zestque.store with your order number and reason for return. We will provide further instructions.
Products and Inventory
Q: Are your products sustainably sourced?
A: Yes, we are committed to sustainability and ensure that our products are sourced from ethical suppliers who adhere to environmentally friendly practices.
Q: How do I know if an item is in stock?
A: Our website is updated in real-time, and product availability is displayed on each product page. If an item is out of stock, you will see a notification and an option to be notified when it becomes available.
Q: Can I pre-order items that are out of stock?
A: Yes, we offer pre-order options for popular items. You can sign up to be notified when the item is back in stock or place a pre-order to secure your purchase in advance.
Account and Privacy
Q: Do I need to create an account to make a purchase?
A: No, you can check out as a guest. However, creating an account allows you to track your orders, save shipping information, and receive special offers.
Q: How do you protect my privacy?
A: We take your privacy seriously. Please refer to our Privacy Policy for detailed information on how we protect your personal data.
Promotions and Discounts
Q: Do you offer any discounts or promotions?
A: Yes, we regularly offer discounts and promotions. Sign up for our newsletter and follow us on social media to stay updated on the latest deals.
Q: Can I use multiple discount codes on a single order?
A: Only one discount code can be applied per order. Please refer to our Terms and Conditions for more details.
Still have questions?
If you have any other questions that are not addressed here, please contact our customer service team at support@zestque.store, and we’ll be happy to assist you.